FREQUENTLY ASKED QUESTIONS
Resellers are partners officially appointed by .my DOMAIN REGISTRY to handle domain name registration (DNR) on behalf of .my DOMAIN REGISTRY for the .com.my, .net.my, .org.my and .name.my domain names. Resellers have personnel dedicated to providing this service, a list of whom .my DOMAIN REGISTRY maintains.
Resellers are also authorised to collect .my DOMAIN REGISTRY domain name registration fees for the above three domain names, from you (i.e. your organisation, the Registrant). Please note that you do not have to pay any additional fees to the Reseller to register with them. All domain name registration fees charged are imposed by .my DOMAIN REGISTRY (see below).
In addition to registration, Resellers offer their own other services such as domain name hosting and data services. However, you are not bound to subscribe to these services when you register with them. For more information on non-.my DOMAIN REGISTRY services, please refer to the respective Resellers.
Please note that submitting a domain name registration form does not guarantee registration of the domain name. You must conform to .my DOMAIN REGISTRY’s procedures and policies, which your Reseller will explain to you or which you can look up here.
Once you have applied to register your domain name with a Reseller, your application will go to .my DOMAIN REGISTRY for approval. Only .my DOMAIN REGISTRY can approve or reject domain names. .my DOMAIN REGISTRY also sets and charges .my domain name registration and renewal fees, and maintains an updated list of Resellers.
Yes, all Resellers offer the same domain name registration service. They are obliged to handle all domain name registration requests and must abide by .my DOMAIN REGISTRY’s Reseller Programme Policies And Procedures, which outline their duties and service levels.
However, what may differ, are the other services that Resellers may choose to bundle with the domain name registration services, such as domain name hosting and data services. .my DOMAIN REGISTRY is not responsible for these other services and the Registrant is not obliged to purchase these other services.
Resellers are partners who act only on behalf of .my DOMAIN REGISTRY. All information collected on behalf of .my DOMAIN REGISTRY, that is connected to domain name registration, are proprietary to .my DOMAIN REGISTRY and will not be transferred, given or sold to any party.
Resellers are not allowed to distribute domain name data information, including but not limited to the domain name, registrant, contact persons, server, registration, expiry and billing information.
Yes, please select a Reseller from the Reseller list.