FAQ
– ABOUT .my DOMAIN REGISTRY
Here are some
frequently asked questions about the .my DOMAIN REGISTRY Domain Name Registration Service,
including topics on Application Process, Whois
Service, Name servers, Payment
and Security. This FAQ also gives an idea to users as
to which documents they need to refer.
For general
information on domain names, please refer to the FAQ
- About Domain Names
For information
on personal domain names, please refer to the FAQ
- About Personal Domain Names
For information
on Resellers, please refer to the FAQ
- About Resellers
MYNIC
What
is MYNIC?
What
does .my DOMAIN REGISTRY do?
What
services are provided by MYNIC?
What
services are not provided by MYNIC?
Application
Process
Who
can apply for a domain name from MYNIC?
How
do I register a domain name?
What's
a .my DOMAIN REGISTRY Reseller?
If
a domain name hasn't been registered, can I reserve it?
Can
I register companyname.com instead of companyname.com.my?
Can
I
apply for more than one domain name?
Does
.my DOMAIN REGISTRY check on my choice of domain name?
Must
my application specify certain people to deal with .my DOMAIN REGISTRY?
Why
are new domain name applications rejected?
Can
I make changes later on to my domain name records?
Whois
Service
What
is .my DOMAIN REGISTRY Whois Service?
How
to query using Whois?
What
information is provided in the Whois Service?
What
should I do if my information is incorrect/out of date?
Name
servers
What
criteria should my primary name server meet?
Is
a secondary name server necessary?
Is
there any name server configuration guideline document which I can refer
to?
Why
can’t I access my domain name, or other sub-domains within my domain name
(e.g. can't access www.companyname.com.my within companyname.com.my)?
Payment
What
about payment?
What
happens when my domain name is suspended?
Security
Can
anyone access my domain name information?
How
do User IDs and Passwords work?
Can
anything be used in a UserID and Pasword?
How
do I safeguard my Password?
How
do I change my UserID and Password?
What
if I have registered more than one domain name?
.my DOMAIN REGISTRY
What
is .my DOMAIN REGISTRY?
MYNIC Berhad is the registry and registrar for the .my domain, and comprises the following departments: registration, billing, system administration, and policy and operational.
MYNIC Berhad was incorporated on 24 May 2006. Prior to that, the Malaysian Network Information Centre (MYNIC) was a division of MIMOS Berhad, a mission-oriented research and development (R&D) government
corporation.
What
does .my DOMAIN REGISTRY do?
.my DOMAIN REGISTRY
administers the name space for the .my top
level domain (TLD), and has been doing so since 1987. This involves
the registration of domain names (the Domain Name Registration Service
– DNRS) and the maintenance and operation of a domain name registry (a
central database for .my domain names).
.my DOMAIN REGISTRY
administers second
level domains under the top level domain, namely:
-
com.my - for commercial
organisations/activities
-
net.my - for network-related
organisations/activities
-
org.my - for organisations/activities
which do not qualify for other categories
-
edu.my - for Malaysian
educational organisations only
-
gov.my - for Malaysian
government organisations only
-
mil.my - for Malaysian
military organisations only
-
name.my - for Malaysian
individual's personal use only
To
find out if you are eligible to apply for these second level domains, please
refer to Supporting
Documents .
What
services are provided by .my DOMAIN REGISTRY?
Registering
a .my domain name
Modifying
a record of a domain name already registered with .my DOMAIN REGISTRY
Deleting
a domain name already registered with .my DOMAIN REGISTRY
Transferring
a domain name already registered with .my DOMAIN REGISTRY
Searching
for a domain name already registered with .my DOMAIN REGISTRY
Checking
if your domain name server is correctly configured
News
and information on the latest MYNIC policies for the .my domain
Provision
of a platform for dispute resolution between the registrant of a .my domain
name and a third party
What
services are not provided by .my DOMAIN REGISTRY?
Domain name hosting
E-mail hosting
Web hosting
Allocation of IP
addresses
Registration of
IN-ADDR.ARPA
domains
DNS (Domain Name
System) consultancy services
Application
Process
Who
can apply for a domain name from .my DOMAIN REGISTRY?
Individuals
may apply to register personal
domain names. Organisations can apply for any other domain name, provided
they meet the criteria as stated in the Supporting
Documents page.
How
do I register a domain name?
Please
refer to the Registering
.my Domain Names section.You can also check out the at-a-glance flowchart.
For personal domain names, please refer to FAQ
- About Personal Domain Names
Registrations
for .com.my, .net.my, .org.my and name.my can also be done
through one of .my DOMAIN REGISTRY's officially appointed partners, called Resellers.
What's
a .my DOMAIN REGISTRY Reseller?
Authorised resellers
are partners officially appointed by .my DOMAIN REGISTRY to handle all new registrations
for .com.my, .net.my, .org.my and name.my domain names.
Resellers are
the default Invoicing Party for new domain name registrations. Domain
name registration fees may vary from reseller to reseller. Here is a list
of resellers.
Please note
that for .com.my, .net.my and .org.my the maximum fee is RM100.00, and
for .name.my, it is RM40.00. For more details about fees, please check
our Fees Schedule.
Resellers might
offer other services related to domain names such as domain name hosting
and other data centre services. You may choose not to buy any of these
additional services from the resellers when you register your new domain
name.
Please note,
however, that only .my DOMAIN REGISTRY itself can be the Invoicing Party for new registrations
and renewals for .gov.my, .edu.my and .mil.my domain names.
If
a domain name has not been registered, can I reserve this domain name?
No.
Registration is on a ‘first come, first served’ basis.
Can
I register companyname.com instead of companyname.com.my?
No.
.my DOMAIN REGISTRY only handles domain names under the .my domain.
To register
a domain name in the .com, .net, or .org domains, please contact the appropriate
Internet
Corporation for Assigned Names and Numbers (ICANN) Accredited and Accreditation-Qualified
Registrar. To register a domain name in a country code TLD (such
as .uk or .jp), please go to the Internet
Assigned Numbers Authority (IANA) homepage for a listing of country
code TLD administrators.
Can
I apply for more than one domain name?
Yes.
Does
.my DOMAIN REGISTRY check on my choice of domain name?
Please refer
to How
to Choose a Domain Name. In the case of personal domain names,
please refer to FAQ
- About Personal Domain Names.
Must
my application specify certain people to deal with .my DOMAIN REGISTRY?
Yes, .my DOMAIN REGISTRY will
deal only with three Contact Person(s) whom you must list in your application:
an Administrative Contact , a Technical
Contact and a Billing Contact . In the
case of personal domain names, the Registrant is the same as the Administrative
Contact.
Administrative
Contact
This
is the authorised person able to speak and contract on behalf of the Registrant.
The Administrative Contact must be an authorised employee of the Registrant
organisation/company.
Only
the contact person listed in your Registration form will receive e-mail
notification from .my DOMAIN REGISTRY when the registration is completed. All non-technical
queries regarding the domain name shall be directed to him/her.
Once
a domain name is successfully registered, the Administrative Contact is
allowed to do the following tasks:
-
Appoint a new Administrative
Contact
-
Appoint a new Technical
Contact
-
Appoint a new Invoicing
Party
-
Change password
-
Modify the Administrative
Contact record
-
Modify the Registrant
name
-
Modify the Registrant
record
-
Delete the domain
name
-
Transfer the domain
name
-
Handle payments
Technical
Contact
This is the
person who maintains the domain name's primary
name server, secondary
name server, resolver
software and the domain
name database files. This person keeps the name server running.
He/she also
answers all queries regarding technical matters, and interacts with technical
people in other domains to solve problems affecting the domain name.
Only the contact
person listed in your Registration form will receive e-mail notification
from .my DOMAIN REGISTRY when the registration is completed.
Once a domain
name is successfully registered, the Technical Contact is allowed to modify
certain records as follows:
-
Add a secondary
name server
-
Change password
-
Modify the primary
name server record
-
Modify the secondary
name server record
-
Modify the Technical
Contact record
Billing
Contact
All billing
and payment matters shall be the responsibility of the Billing Contact.
All invoices will be posted to the Billing Contact's address. Failure to
pay for the domain name registration fee and renewal fee may result in
deregistration of the domain name.
Why
are new domain name applications rejected?
The most common
reasons are as follows:
-
All items in the
application are not completed or filled out correctly and accurately. For
example, providing "same as above" or fake name server details.
-
The application
has breached a rule specified in the How
to Choose a Domain Name document or the rules governing personal domain
names as specified in FAQ
- About Personal Domain Names.
-
Supporting document
is not submitted.
-
For all domains,
except personal domains, the organisation name in the supporting document
does not match the Registrant organisation name.
Can
I make changes later on to my domain name record?
Yes,
you may modify your domain name record, delete your domain name and transfer
your domain name to another Registrant anytime. Note that only the Administrative
Contact and Technical Contact may make modifications.
To
easily retrieve existing information, .my DOMAIN REGISTRY assigns handles
or special codes to Registrants. For personal domain names, a unique
Code is assigned to the NRIC. For all other domains, unique Codes
are assigned to the following:
-
Registrant
-
Administrative
Contact
-
Technical Contact
-
Billing Contact
-
Invoicing Party
-
Name Server record
in .my DOMAIN REGISTRY's database
Only the Administrative
Contact and Technical Contact can access Code information, using
UserIDs and Passwords (see Security below).
Whois
Service
What
is .my DOMAIN REGISTRY Whois Service?
.my DOMAIN REGISTRY Whois
Service is an online facility to check the details of a .MY domain name
registration. This extended domain name search facility replaces
the previous lookup service. .my DOMAIN REGISTRY has added several types of searches
for user's ease of use.
The Whois Service
can be accessed through:
-
.my DOMAIN REGISTRY web site;
or
-
port 43.
How
to query using Whois?
Please refer
to the help facility provided on .my DOMAIN REGISTRY
Whois Service.
Users who query
through port 43 may access the help facility by typing "whois -h whois.domainregistry.my
#h" using a Whois client software.
What
information is provided in the Whois Service?
The different
types of searches are:
1. Search
by Domain Name
For personal
domain names, the following information appears:
Note:
The details of contact person are limited to certain information for privacy
purposes
For all other domain
names, the following information appears:
2. Search by
Registrant Name
-
Registrant Name(s)
-
Registrant Code
(s)
-
Record last updated
3. Search by
Registrant Code
-
Registrant details
(ROC, address, tel. , fax)
-
Record last updated
4. Search by
Contact Person's Code
For personal
domain names:
-
Contact Person
details (name, e-mail address)
-
Record last updated
For other domain
names:
-
Contact Person
details (name, organisation name, address, e-mail address, tel, fax)
-
Record last updated
5. Search by
Name Server hostname
-
Name Server hostname(s)
-
IP address(s)
-
Name Server Code(s)
-
Record last updated
6. Search by
Name Server Code
-
Name Server hostname
-
IP address
-
Record last updated
7. Search by
IP address
-
Name Server hostname(s)
-
Name Server Code(s)
-
Record last updated
What
should I do if my information is incorrect/out of date?
All users must
ensure that their .my information is correct and up to date at all times.
You can update
your information by accessing .my DOMAIN REGISTRY's online modification form at : https://www.domainregistry.my/mynic/auto_modify/
Name
servers
What
criteria should my primary name server meet?
-
Hostname: this
must be a fully qualified domain name, e.g. server1.abc.com.my.
-
Netaddress: this
must be the correct IP address, e.g. 1.2.3.4.
-
DO NOT list name
servers without the explicit approval of their owners. The owners of the
servers listed must configure their servers to make your domain name accessible.
-
In your Domain
Name Registration Form, make sure your primary name server hostname and
net address is different from your secondary name server(s) hostname(s)
and net address(es).
-
Submit your application
only AFTER your Internet connection is up and the primary name server has
been configured
for the domain name. Please ensure that your primary name server is accessible
for DNS queries i.e. active and responsive to DNS queries BEFORE the Domain
Name Registration Form is submitted.
Is
a secondary name server necessary?
Yes,
to act as the alternative server when the primary name server is down.
This is to ensure that your name server is accessible 24 hours a day and
to avoid unnecessary traffic on the Internet due to the failure to resolve
network names on your server.
Make sure
your secondary name server meets the following criteria:
-
Hostname: this
must be a fully qualified domain name, e.g. server2.abc.com.my.
-
Netaddress: this
must be the correct IP address, e.g. 5.6.7.8.
-
DO NOT list name
servers without the explicit approval of their owners. The owners of the
servers listed must configure their servers to make your domain name accessible.
-
In your Domain
Name Registration Form, make sure your primary name server hostname and
net address is different from your secondary name server(s) hostname(s)
and net address(es).
-
Submit your application
only AFTER your Internet connection is up and the secondary name server(s)
has been configured
for the domain name. Please ensure that your secondary name server is accessible
for DNS queries i.e active and responsive to DNS queries BEFORE the application
is submitted.
If you have more
than one secondary name server, you can register it only AFTER your domain
name has been successfully registered. To register, your Technical Contact
must submit an application to Add
Secondary Name Server (under Modification of the domain name record).
If you do not
have your own secondary server, most Internet
Service Providers (ISPs) or domain name hosting providers can rent
you one.
Is
there any name server configuration guideline document which I can refer
to?
Yes.
Please refer to the Name
Server Configuration Guidelines document.
Why
can’t I access my domain name, or other sub-domains within my domain name(e.g.
can't access www.companyname.com.my within companyname.com.my)?
This
is probably due to not having a DNS
entry like ‘A’ record or ‘CNAME’ for that host in your zone file. If you
have added a DNS entry, please make sure you have increased the ‘serial
number’ of that zone file, then reload/restart the ‘named’ process for
the changes to take effect.
Payment
What
about payment?
All billing and
payment matters shall be the responsibility of the Billing Contact.
There is a registration
fee and an annual fee, both of which are non-refundable. For details, please
refer to the Fees Schedule.
Failure to pay
the domain name registration fee and the renewal fee will result in the
suspension and/or deregistration of the domain name. So, please ensure
prompt payment to your Invoicing Party. For details on your Invoicing Party
please use our Whois service.
If .my DOMAIN REGISTRY itself
is your Invoicing Party, you may make payment through various means, including
online payment. Click here to see
your options.
What
happens when my domain name is suspended?
Suspension of
domain name means the domain name is removed from the DNS.
All domain name related activities cease functioning, for e.g. websites
and e-mail will not work once your domain name is suspended. However, your
domain name remains registered. Your domain name is deregistered (i.e.
made available to the public) only upon the deletion of your domain name.
Security
Can
anyone access my domain name information?
No, access is
restricted by userIDs and Passwords.
How
do UserIDs and Passwords work?
These are identification
codes to identify a particular holder of each Code. Only by using
the right UserIDs and Passwords will the Administrative Contact and Technical
Contact be able to access certain Code information.
Therefore,
once your domain name has been successfully registered, the UserIDs and
Passwords are required whenever the relevant Contact Person wants to make
modifications to a domain name record, delete a domain name and/or transfer
a domain name. (see Making Changes To A Domain Name Record above).
The same UserID
and Password for each Code may also be used for other domain names.
For example, if a Registrant has registered three domain names, the same
UserID and Password for the Administrative Contact (and therefore the same
Code) may be used to access the application forms to modify the
records of, delete and transfer all three domain names.
However, each
time your Administrative Contact appoints a new Administrative Contact
or Technical Contact who hasn’t been appointed before (and therefore has
not been assigned a Code), new Codes will be created for
him or her. The new Contact Person will then be required to create a new
UserID and Password. Upon confirmation of the appointments, the new Contact
Person must change the password immediately.
Can
anything be used in a UserID and Pasword?
No,
please follow the rules below:
For
UserID:
-
It has to be between
5 - 10 characters long
-
It can only contain
numbers (0-9) and lowercase letters (a-z)
-
No spaces between
characters are allowed
Please
note that this UserID is for security purposes and is different from the
UserID in your .name.my e-mail address.
For Password:
-
It has to be between
5 - 10 characters long
-
It can only contain
numbers (0-9), upper and lowercase letters (A-Z, a-z), and symbols or special
characters such as “_”, “#”, and “*”
-
A combination of
letters/numbers/symbols is recommended
-
No spaces between
characters are allowed
-
Make sure it is
difficult for others to guess
How
can I safeguard my Password?
-
Use a combination
of letters/numbers/symbols.
-
Make sure it is
difficult for others to guess.
-
Don't reveal your
password to anyone.
-
Change your password
regularly.
How
do I change my Password?
Please
use the facility provided on .my DOMAIN REGISTRY's Online System.
What
if I have registered more than one domain name?
Each
Code may also be used for other domain names registered under the
same Registrant. For example, if a Registrant has registered three domain
names, the same Code for Administrative Contact (and therefore
the same UserID and Password) may be used to access the application forms
to modify the records of, delete and transfer all three domain names.
However,
each time your Administrative Contact appoints a new Administrative Contact
or Technical Contact who hasn’t been appointed before (and therefore has
not been assigned a Code), new Codes will be created for
him or her. The new Contact Person will then be required to create a new
UserID and Password.
Likewise, for
personal domain names, each time you appoint a new Technical Contact who
hasn't been appointed before (and therefore has not been assigned a Code
), a new Code will be created for him or her. The new Technical
Contact will then be required to create a new UserID and Password.
Upon confirmation
of the appointments, the new Contact Person must change the password immediately.
This document
is subject to change by .my DOMAIN REGISTRY from time to time without any prior written
notice.
MYNIC Berhad. All rights reserved.