Please click here for a complete listing of Resellers and their contact details.

How does the Reseller programme work? Check out the FAQ below.

FAQ - ABOUT RESELLERS

• What’s a MYNIC Reseller?
• Where does MYNIC come in?
• Do all Resellers offer the same service?
• What do Resellers do with information I pass them?
• Can I register with a Reseller online?

• How do I register with a Reseller?
• Walk-in
• Online
• Checklist
• What happens to my application?
• What about payment?

• Whom do I contact to find out the status of my application?
• What if my application was rejected by MYNIC because the Reseller made a mistake?
• To whom do I appeal if my application is rejected?
• Can I change Resellers halfway through if I’m not happy with the service?
• Does a Reseller have the right to reject my application?

• Is there a list of authorised reseller?

ABOUT RESELLERS

What’s a MYNIC Reseller?

Resellers are partners officially appointed by MYNIC to handle domain name registration (DNR) on behalf of MYNIC for the .com.my, .net.my, .org.my and .name.my domain names. Resellers have personnel dedicated to providing this service, a list of whom MYNIC maintains.

Resellers are also authorised to collect MYNIC domain name registration fees for the above three domain names, from you (i.e. your organisation, the Registrant). Please note that you do not have to pay any additional fees to the Reseller to register with them. All domain name registration fees charged are imposed by MYNIC (see below).

In addition to registration, Resellers offer their own other services such as domain name hosting and data services. However, you are not bound to subscribe to these services when you register with them. For more information on non-MYNIC services, please refer to the respective Resellers.

Please note that submitting a domain name registration form does not guarantee registration of the domain name. You must conform to MYNIC’s procedures and policies, which your Reseller will explain to you or which you can look up here.

Once you have applied to register your domain name with a Reseller, your application will go to MYNIC for approval. Only MYNIC can approve or reject domain names. MYNIC also sets and charges .my domain name registration and renewal fees, and maintains an updated list of Resellers.

Yes, all Resellers offer the same domain name registration service. They are obliged to handle all domain name registration requests and must abide by MYNIC’s Reseller Programme Policies And Procedures, which outline their duties and service levels.

However, what may differ, are the other services that Resellers may choose to bundle with the domain name registration services, such as domain name hosting and data services. MYNIC is not responsible for these other services and the Registrant is not obliged to purchase these other services.

Resellers are partners who act only on behalf of MYNIC. All information collected on behalf of MYNIC, that is connected to domain name registration, are proprietary to MYNIC and will not be transferred, given or sold to any party.

Resellers are not allowed to distribute domain name data information, including but not limited to the domain name, registrant, contact persons, server, registration, expiry and billing information.

Yes, please select a Reseller from the Reseller list.

ABOUT REGISTERING WITH A MYNIC RESELLER

How do I register with a Reseller?

For personal domain names, please refer to FAQ - About Personal Domain Names. For all other domains, there are two ways: as a walk-in customer, and online.

If you are a walk-in customer, here’s what to do:

• Step 1: Select your Reseller from this list.

 
• Step 2: Prepare all relevant documents (For checklist, click here). You might also want to check out the domain name registration form here, although your Reseller will fill it in for you and submit it on your behalf.

 
• Step 3: When you make an application, your Reseller must:
• check that your domain name conforms to MYNIC’s Rules on Choices of Domain Name. Please note that applying for a domain name does not guarantee registration;
• confirm the validity of your organisation (submit a copy of the relevant supporting documents; for e.g. Registration of Companies (ROC), Registration of Business (ROB) and Registration of Society (ROS) documents. To check what you need to bring, click here. If your type of organisation is not listed, your Reseller will contact MYNIC to check which supporting documents are required;
• provide you with a copy of the Agreement for Registration of Domain Names. This sets out the terms and conditions of registering a domain name with MYNIC. Read through this carefully. This Agreement sits with MYNIC;
• inform you of the importance of security of domain names by safeguarding your userID and passwords. For more information on security, click here;
• inform you of how much to pay to register your domain name and renew it every year (this is set by MYNIC). You can also keep yourself updated here.
• inform you of the function and importance of correctly configuring your name servers.
• Step 4: After verifying the information you have provided, the Reseller fills in the online application form with those details. You must check your details to make sure that all information provided is accurate.


Once the form has been submitted, it cannot be retracted or modified in any way until MYNIC approves or rejects the domain name registration. MYNIC reserves the right to revoke the domain name at any time without prior written notice to you, should MYNIC find any of the information supplied in the form to be incomplete, incorrect or inaccurate.

Please take note that all information provided will be made publicly available through the MYNIC Whois Service.
 

• Step 5: After you have checked through the form, the Reseller submits the form online to MYNIC for processing.
• The application should be accepted by the system immediately. MYNIC (domreg@mynic.net.my) will auto-acknowledge receipt of the application by sending e-mail to your Reseller and your Contact Persons, i.e. your Administrative Contact and Technical Contact. Once you submit your application, that domain name is blocked. However, please note that acceptance of the application in no way guarantees registration of the domain name.
• The application is rejected by the system. This could happen because it breaches Reseller Programme Policies and Procedures or is incomplete or there is a technical problem or a breach of MYNIC policies. Your Reseller will take the necessary action to rectify the problem.

• Step 6: Once the application is accepted by the MYNIC system, please note the following:
• Submission of the application means you have confirmed your application, verified all information in the application form and accepted the Agreement. However, submission of the application in no way guarantees registration of the domain name.
• A notification e-mail will be sent by MYNIC once the domain name is registered.
• If the domain name application does not follow MYNIC's processes and procedures, MYNIC will cancel the application. Cancellation e-mail will be sent to Contact Person(s).

• Step 1: Select your Reseller from this list.

• Step 2: Fill in your Reseller's online registration form. Please make sure that you fill in all information accurately. Any form filled in incorrectly or inadequately could cause your application to be rejected, and you will then have to submit a new application.
• You are responsible for the accuracy of ALL the information you state in your application form. MYNIC reserves the right to revoke the domain name at any time without prior written notice to you should MYNIC find any of the information supplied in the form to be incomplete, incorrect or inaccurate.
• Please take note that all information provided will be made publicly available through the MYNIC Whois Service.
• Step 3: If all is in order, the application should be accepted by the system immediately. MYNIC (domreg@mynic.net.my) will auto-acknowledge receipt of the application by sending e-mail to your Contact Persons, i.e. your Administrative Contact and your Technical Contact as well as your Reseller. Once you submit your application, that domain name is blocked. However, please note that acceptance of the application in no way guarantees registration of the domain name.


Please note that the application could be rejected by the system. Possible reasons are: a breach of Reseller Programme Policies and Procedures, or a breach of MYNIC policies, or the application is incomplete, or there is a technical problem. Your Reseller will take the necessary action to rectify the problem.
 

• Step 4: Prepare all relevant supporting documents. These must be submitted to your Reseller via fax, post or courier.

 
• Step 5: When your Reseller receives your application and supporting documents, your Reseller must, by the next working day:
• check that your domain name conforms to MYNIC's Rules on Choices of Domain Name. Please note that applying for a domain name does not guarantee registration;
• confirm the validity of your organisation (your Reseller will refer to your supporting documents. If your type of organisation is not listed, your Reseller will contact MYNIC to check which supporting documents are required);
• provide you with a copy of the Agreement for Registration of Domain Names. This sets out the terms and conditions of registering a domain name with MYNIC. Read through this carefully. This Agreement sits with MYNIC;
• inform you of the importance of security of domain names by safeguarding your UserID and passwords. For more information on security, click here;
• inform you of how much to pay to register your domain name and renew it every year (this is set by MYNIC). You can also keep yourself updated here.
• inform you of the function and importance of correctly configuring your name servers.

 
• Step 6: Once the application is accepted by the MYNIC system, please note the following:
• Submission of the application means you have confirmed your application, verified all information in the application form and accepted the Agreement. However, submission of the application in no way guarantees registration of the domain name.
• A notification e-mail will be sent by MYNIC once the domain name is registered.
• If the domain name application does not follow MYNIC's processes and procedures, MYNIC will cancel the application. Cancellation e-mail will be sent to Contact Person(s).

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Checklist

What the Reseller needs:

• All accurate information needed for registration (especially accurate spelling)
• Relevant supporting documents (1 photocopy)
• A userID and a password
• Official stamp (‘chop? of your organisation

What happens to my application?

Domain name application forms are processed by MYNIC every working day of the week, and processing takes two working days. Domain names are registered on a 'first come, first served' basis.

• If the registration is approved, MYNIC will e-mail your Contact Persons and your Reseller an approval notice, and activate your domain name immediately.
• If your application is rejected, MYNIC will e-mail a rejection notice to your Contact Persons and Reseller. The notice will state a reason why it was rejected. If you want to apply again, you have to go through the whole registration process from the start. Check out the FAQ for the most common reasons applications are rejected.

What about payment?

Please note that fees charged by MYNIC Resellers may vary but the maximum amount for .com.my, .net.my and .org.my domain names is RM100.00 per name per year. For .name.my, the maximum amount is RM40.00 per year.

Sometimes, resellers may bundle the domain name registration service with other products and services such as domain name hosting and other data centre services. You may choose not to buy any of these additional services when you register your new domain name.

In the event that the domain name is rejected for whatever reason, your MYNIC Reseller must refund any payment made by you for the domain name registration.

On the anniversary of your registration, the reseller will bill you a renewal fee to keep your domain name registered. When you make payment, make sure the reseller
issues you with a receipt as proof of payment.

Whom do I contact to find out the status of my application?

MYNIC will notify you via e-mail throughout these stages of the processing:

• submission of your application;
• upon confirmation of your application by Reseller;
• acceptance or rejection of your domain name by MYNIC.

What if my application was rejected by MYNIC because the Reseller made a mistake?

That is not likely because the onus is on you to check the accuracy of the information before it's submitted; in particular, double-check the domain name and Registrant information. Submitting the application form means you have confirmed your application and verified the information. However, if in doubt, contact MYNIC. 

To whom do I appeal if my application is rejected?

MYNIC. 

Can I change Resellers halfway through if I’m not happy with the service?

You are free to go to any Reseller at any stage of your domain name registration process. However, note that your domain name registration is separate from any other service you might purchase from a Reseller. MYNIC is not responsible for any other agreements for services, which you might have signed with them. 

Does a Reseller have the right to reject my application?

Yes, if your application does not conform to MYNIC policies and procedures, for example over choices of domain names, and not fulfilling the requisite of having a local presence. If in doubt, check the MYNIC homepage.

WHERE CAN I LOOK UP A RESELLER?

Is there a list of authorised resellers?

Yes. Note that you should register your .com.my, .net.my, .org.my and name.my domain name only with a MYNIC Reseller who appears on this list. If you are recommended or are approached by companies or individuals claiming to be MYNIC Resellers, and they do not appear on this list, contact MYNIC immediately.